They actually take the time to listen to what you are presenting to them and them respond accordingly. the represenatives work fast and efficent to get your problem solved and very polite and respectful. They take the time to make sure they promptly respond to your needs as quickly as they are contacted with them. Their site is easy to move around and even easier to play. I would recommend playing with chumba over any other online site like this one. and I recieved the deposit for $9500.00 into my bank account. My winnings were transferred into my bank account within 5 buisness days. I uploaded and was verified within 48 hours. Once I verified my identity and banking account details which only detailed a couple of quick documents. I never really knew the redemption process would be so simple. This was my first experience playing on a site like chumba. I am absolutely amazed with how quickly Chumba processed my winnings.